Modmail

If you have any questions, concerns, or require assistance related to the r/ClashofClans Events, we have a dedicated modmail system in place to help you. This page will guide you through the process of getting in contact with our Event Team.

What is Modmail?

Modmail is a specialized system that allows community members to directly contact our event coordinators and team through a Discord bot. You can use it for inquiries about participating in events, seeking clarification on rules, or any other related matters. Our Event Team is here to assist you.

How to Use Modmail?

Using the Modmail system is straightforward. Here's a step-by-step guide to help you:

1. Direct Message - Send a Direct Message (DM) to our Modmail bot, @/r/CoC Events Modmail#7913 on Discord. Your message will be automatically forwarded to our Event Team. Please include all relevant information and questions so we can assist you properly.

2. Exercise Patience - After sending your message, please allow us some time to review and respond to your inquiry. Our Event Team is made of volunteers who may be in different time zones, so response times can vary. Rest assured, we will respond as promptly as we can!

What Can I Ask?

You can use the Modmail system for a wide variety of inquiries, including but not limited to:

• Questions about event registration.

• Clarifications on rules and event processes.

• Reporting issues or concerns.

• Suggestions or feedback on events.

• Any other event-related queries.

Guidelines for Using Modmail

Here are some essential guidelines to ensure a smooth communication process:

• Be Specific: Provide all necessary details in your initial message.

• Stay Professional: Please maintain a respectful tone in your communications.

• Avoid Spamming: Sending multiple messages in quick succession can slow down response times. A single, well-composed message is preferred.

Troubleshooting

If you encounter any issues with the Modmail system, you can try the following:

• Ensure that you have the correct bot username.

• Check your internet connection and Discord settings.

• If the problem persists, please notify a staff member in the server, if possible, by tagging them in or sending them a Direct Message (DM).

The r/ClashOfClans Events Modmail system is here to provide you with a direct channel to our Event Team. We strive to make your experience with our community enjoyable, fair, and transparent.

Should you need help at any point, don't hesitate to reach out through Modmail. We look forward to assisting you and seeing you in the events!